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</o:shapelayout></xml><![endif]--></head><body lang="IT" link="#0000EE" vlink="#0000EE"><div class="WordSection1"><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Gentili Docenti e PTA,</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">al fine di migliorare i processi organizzativi e renderli più efficaci ed efficienti, la ripartizione informatica ha messo a disposizione un servizio di <b>ticketing</b> con il quale è possibile gestire richieste di varia natura quali ad esempio assistenza (help desk) sia su tematiche tecniche sia su specifici flussi informativi implementati dagli uffici. Le richieste possono essere presentate sia da parte di utenti interni (docenti, pta, studenti) che esterni all'Ateneo. </span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Tale servizio è da oggi attivo per gestire molteplici tipologie di richieste come ad esempio:</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l1 level1 lfo2;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Recupero credenziali posta elettronica</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l1 level1 lfo2;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Erasmus & Internationalization</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l2 level1 lfo4;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">E-learning</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l2 level1 lfo4;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Attivazione Esami Studenti fragili</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l2 level1 lfo4;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Firma digitale di Aten</span><span style="color:#1F497D">e</span><span style="color:#323130">o</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l2 level1 lfo4;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Applicativi di Ateneo</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l2 level1 lfo4;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Gestione documentale (Titulus, Protocollo, etc.)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">PAT (Amministrazione Trasparente)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Servizi di segreteria studenti (presto attivi)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l4 level1 lfo6;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><b><span style="color:#323130">Etc.</span></b></span><span class="eop"><b><span style="color:#323130"> </span></b></span><b><o:p></o:p></b></p><p class="paragraph" style="text-align:justify;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Si evidenzia che questo servizio è da considerarsi come canale preferenziale da utilizzare nelle richieste di assistenza tecnica (saranno garantiti tempi rapidi di evasione delle pratiche). I canali di richiesta supporto attualmente disponibili (tipicamente e-mail) saranno ancora attivi per un breve transitorio così da consentire agli utenti di acquisire familiarità con la nuova piattaforma, e poi saranno definitivamente dismessi (<b><u>15/07/2022</u></b>).</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Un elenco degli uffici che ad oggi hanno adottato tale servizio sono:</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l0 level1 lfo8;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Ufficio Sviluppo e Statistiche</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l0 level1 lfo8;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Ufficio Innovazione Digitale (Titulus e Protocollo)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l0 level1 lfo8;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Ripartizione Ricerca, Terza Missione, Valutazione, Programmazione E Servizi Informatici (Nuovi applicativi di Ateneo e piattaforma di ticketing)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l3 level1 lfo10;background:white;vertical-align:baseline"><![if !supportLists]><span class="eop"><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Ufficio Servizi Internazionalizzazione e Comunicazione Linguistica (Erasmus)</span></span><span class="eop"><span style="color:#323130"> </span><o:p></o:p></span></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l3 level1 lfo10;background:white;vertical-align:baseline"><![if !supportLists]><span class="eop"><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Segreteria Studenti (di prossima attivazione)</span></span><span class="eop"><span style="color:#323130"> </span><o:p></o:p></span></p><p class="paragraph" style="margin-left:54.0pt;text-align:justify;text-indent:0cm;mso-list:l3 level1 lfo10;background:white;vertical-align:baseline"><![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman""> </span></span></span><![endif]><span class="normaltextrun"><span style="color:#323130">Servizi tecnici di sede (per tutte le sedi)</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Si fa presente che questo servizio <b><u>è rivolto a tutti gli uffici che vorranno informatizzare</u></b> alcune delle loro richieste/flussi e pertanto, qualora un ufficio fosse interessato all’adozione dello stesso, può aprire una richiesta nell'area "Uniticket" al fine di ricevere tutte le informazioni del caso.</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Il servizio è disponibile al seguente link:</span><span style="color:black"> </span></span><span style="color:black"><a href="https://supporto.uniparthenope.it/" target="_blank"><span class="normaltextrun"><span style="color:blue">https://supporto.uniparthenope.it/</span></span></a></span><span class="normaltextrun"><span style="color:#323130">. Le credenziali da usare per la fase di autenticazione sono quelle istituzionali (wifi, esse3, etc.).</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Una guida di utilizzo della piattaforma di ticketing è disponibile sulla piattaforma E-learning di Ateneo nella sezione "Guide e documentazione – Docenti/Applicativi/Servizio di ticketing". Tale guida copre tutti i possibili profili di utenza previsti nell'applicativo, quindi Utente, Operatore di ufficio e Manager di ufficio.</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130"> Cordiali saluti,</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="paragraph" style="text-align:justify;background:white;vertical-align:baseline"><span class="normaltextrun"><span style="color:#323130">Giuseppe Aiello</span></span><span class="eop"><span style="color:#323130"> </span></span><o:p></o:p></p><p class="MsoPlainText"><o:p> </o:p></p></div></body></html>