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Al Personale T.A. di Ateneo - loro sedi</div>
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Cari Colleghi,</div>
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<span style="margin:0px; padding:0cm; border:1pt none windowtext; color:rgb(50,49,48)"><span style="margin:0px; padding:0cm; border:1pt none windowtext; font-size:12pt; font-family:"Times New Roman",Times,serif; color:rgb(0,0,0); background-color:rgba(0,0,0,0)"> l'</span></span><span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Ufficio
Servizi Internazionalizzazione e Comunicazione Linguistica - USICL - è lieto di informare che è stato attivato il servizio di Ticketing, che,<span style="background-color:rgb(255,255,255); display:inline!important">in futuro,
<b>s</b></span><b>ostituirà completamente il servizio di posta elettronica verso l'utenza esterna.</b></span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Il servizio Ticketing è disponibile al seguente link:</span><span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)"> </span><br>
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<a href="https://supporto.uniparthenope.it/" data-auth="NotApplicable" style="margin:0px"><span style="margin:0px; background-color:rgba(0,0,0,0)">https://supporto.uniparthenope.it/</span></a><br>
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<a href="https://supporto.uniparthenope.it/" data-auth="NotApplicable" style="margin:0px"><span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">uniTicket - Ticket System</span></a></div>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; color:rgb(0,0,0); background-color:rgba(0,0,0,0)">Il sistema software di ticketing ed helpdesk per il tracciamento e la digitalizzazione dei flussi di richieste e documentali.</span></div>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; color:rgb(0,0,0); background-color:rgba(0,0,0,0)">supporto.uniparthenope.it</span></div>
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<span style="margin:0px; padding:0cm; border:1pt none windowtext; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Le credenziali da usare per la fase di autenticazione sono quelle istituzionali (wifi, esse3, etc.). </span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)"> </span></p>
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<span style="margin:0px; padding:0cm; border:1pt none windowtext; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Una guida di utilizzo della piattaforma di ticketing è disponibile sulla piattaforma E-learning di Ateneo
nella sezione "Guide e documentazione – Docenti/Applicativi/Servizio di ticketing". Tal</span><span style="margin:0px; padding:0cm; border:1pt none windowtext; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">e guida
copre tutti i</span><span style="margin:0px; padding:0cm; border:1pt none windowtext; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)"><span> </span>possibili profili di utenza previsti nell'applicativo, quindi Utente,
Operatore di ufficio e Manager di ufficio.</span><span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)"> </span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Per rendere più agevole il passaggio dal servizio di posta elettronica all'innovativo servizio ticketing, sarà possibile inviare e-mail all'indirizzo
di posta elettronica internazionale.lingue@uniparthenope.it fino al<span> </span><b>15/07/2022</b>, dopodichè il servizio e-mail sarà completamente dismesso per l'utenza esterna.</span><br>
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<span style="background-color: rgba(0, 0, 0, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0);"><b>Il servizio di posta elettronica istituzionale
</b></span><span style="background-color: rgb(255, 255, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0);"><b>internazionale.lingue@uniparthenope.it</b></span><span style="background-color: rgba(0, 0, 0, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt; color: rgb(0, 0, 0);"><b>
continuerà ad essere attivo solo per le comunicazioni interne con il personale T.A. e per alcune attività previste con i Docenti di Ateneo.</b></span><br>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgba(0,0,0,0)">Cordiali saluti</span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgb(255,255,255)">Nunzia Gambardella</span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgb(255,255,255)">________________________</span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgb(255,255,255)">Il Capo dell'Ufficio</span></p>
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<span style="margin:0px; font-size:12pt; font-family:"Times New Roman",Times,serif; background-color:rgb(255,255,255)">Dott.ssa Virginia Formisano</span></p>
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<div>_______________________________________________________________________________________________________________________</div>
<div>AVVISO IMPORTANTE</div>
Il servizio di posta elettronica</span><span style="margin:0px; font-size:10pt"><span style="margin:0px; font-size:8pt"> </span></span><span style="margin:0px; font-size:8pt; color:rgb(200,38,19)"><b>internazionale.lingue@uniparthenope.it</b></span><span style="margin:0px; font-size:10pt"><span style="margin:0px; font-size:8pt"> </span></span><span style="margin:0px; font-size:8pt">sarà
dismesso a partire dal 1</span><span style="margin:0px; font-size:8pt"><b>5/07/2022</b></span><span style="margin:0px; font-size:8pt">.</span></span>
<div style="margin:0px; font-size:12pt; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:8pt">Per tutte le comunicazioni è disponibile il servizio di Ticketing già attivo al link</span></div>
<div style="margin:0px; font-size:12pt; background-color:rgb(255,255,255)"><a href="https://supporto.uniparthenope.it/" data-auth="NotApplicable" style="margin:0px"><span style="margin:0px; font-size:8pt">https://supporto.uniparthenope.it/</span></a></div>
<span style="margin:0px; font-size:12pt; background-color:rgb(255,255,255)"><span style="margin:0px; font-size:8pt">Una guida di utilizzo della piattaforma di ticketing è disponibile sulla piattaforma E-learning di Ateneo nella sezione “Guide e documentazione
– Docenti/Applicativi/Servizio di Ticketing”. Tale guida copre tutti i possibili profili di utenza previsti nell’applicativo, quindi Utente, Operatore di ufficio e Manager di ufficio.</span></span>
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